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Shipping and Returns
How long are plant packaged to live during shipping?
  We package our plants to last during shipment normally for 30 days. We wrap the plants coated in silicon gel and plastic, and use a silicon moisturizing gel called "Terra-Sorb" to keep the plants moist so they will not dry out during shipment. We ship all of our deciduous plants Eco-WISE, and we have been doing it that way for many years to cut back on shipping cost. To avoid the loss of your plant, it is strongly advised to plant it immediately after arrival.

If plants need to be stored greater than 30 days take the material out of the package and keep in a cool dark area (i.e. basement, garage, etc), adding water to the plastic wrap around the roots every 30 days.
How long does it take to receive an order?
  Depending on the season, and if an item is in stock, it normally takes 7-10 business days to receive an order. Please allow up to two weeks for delivery in our busy season, between December through April. Some items may be delivered and received in a couple of days, depending on the location, so please be patient with us, for we ship many orders to people each day and packaging and processing does take time and since we value our customers a lot, we do our very best to get orders shipped as soon as possible.
Nursery ship bare root or in containers?
  • WE SHIP OUR PLANTS, ECO-WISE.

• YOUR PLANTS ARE GROWN IN ONE OF TWO WAYS PRIOR TO SHIPPING, FIELD GROWN OR POTTED. WHEN WE SHIP YOUR PLANTS WE CAREFULLY REMOVE EXCESS DIRT FROM THE ROOTS TO HELP REDUCE THE OVERALL WEIGHT OF THE SHIPMENT. WE USE CUSTOM ENGINEERED BOXES TO PROTECT YOUR PLANTS FROM OUR NURSERY TO YOUR FRONT DOOR WITHOUT THE NEED OF ANY ADDITIONAL PACKAGING MATERIAL. WE SHIP THOUSANDS OF ORDERS ANNUALLY AND BY US DOING THESE TWO STEPS IT ALLOWS FOR US TO LOWER OUR USAGE OF PETROLEUM BASED PACKING MATERIALS AND HELP CUT THE EMISSIONS OF OUR SHIPPERS BY DRAMATICALLY REDUCING UNNEEDED WEIGHT.

• YOUR PLANTS ROOTS WILL NEVER BE BARE WHEN YOU RECEIVE THEM. WE GINGERLY BUNDLE THE PLANTS TOGETHER WITH A SPECIAL POLYMER ROOT HYDRATING DIP, CONTAINING MICRO-ELEMENTS, TO HELP KEEP YOUR PLANTS HYDRATED AND HEALTHY THROUGH THE SHIPPING PROCESS.
Receiving and Acceptance
  Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately.

Email customerservice@tytyga.com for any questions about about orders received from Ty Ty Nursery.
Shipping
  All deciduous plants are shipped Eco-WISE, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are Eco-WISE. All plant roots are treated with a moisture gel, 'Terrasorb,' and carefully packaged for delivery. Shipping charges are:

Shipping Rates

AL, AR, CT, DE, DC, FL, GA, IL, IN, IA, KY, LA, MD, MA, MI, MS, MO, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV AZ, CO, ID, KS, ME, MN, MT, NE, NV, NM, ND, OK, SD, TX, UT, WI, WY
$0.00 - $100.00 $17.67 $22.63
$100.01 - $140.00 $20.46 $25.51
$140.01 - $180.00 $25.51 $31.28
$180.01 - $240.00 $30.37 $36.37
$240.01 - $320.00 $35.49 $42.71
$320.01 - $400.00 $40.71 $47.49
$400.01 - $500.00 $50.17
$500.01 - $600.00 $60.33
$600.01 – $700.00 $70.23
$700.01 - $800.00 $80.23
$800.01 - $900.00 $90.41
$900.01 - $1,000.00 $100.41
$1,000.01 - $1,200.00 $120.53
$1,200.01 - $1,400.00 $140.53
$1,400.01 - $1,600.00 $160.11
$1,600.01 - $1,800.00 $180.11
$1,800.01 - $2,000.00 $200.07
$2,000.01 - $3,000.00 $300.07
$3,000.01 - $4,000.00 $400.28
$4,000.01 - $5,000.00 $500.28
$5,000.01 - $6,000.00 $600.52
$6,000.01 - $7,000.00 $700.52
$7,000.01 - $8,000.00 $800.63
$8,000.01 - $9,000.00 $900.63
$9,000.01 and up $1,000.14

Special Circumstances
5-6ft Tree Add 3.69 per tree Large Package Surcharge
6-7ft Tree Add 7.11 per tree Large Package Surcharge
7-8ft Tree Add 10.46 per tree Large Package Surcharge
8-9ft Tree Add 15.23 per tree Large Package Surcharge
Freight Shipping Custom Is custom per each order and will much more expensive than the rates listed here.
*Shipping charges can be avoided by picking the order up at Ty Ty Nursery's physical location in Ty Ty, GA, unless a shipping promotion is listed on Ty Ty Nursery's web page.

All deciduous plants ship beginning approximately December 15th through April 15th. All evergreen, palm, bamboo, bulb, banana, fig, olive, loquat, etc. will be shipped year round, excluding July and August. Shipping information is available on the product pages, if a plant is listed for "Fall Shipping", the plants will be shipped once they have gone dormant for the year. All orders are shipped complete and will not be split shipped, unless special shipping arrangements have been made with Ty Ty Nursery. An order will be held until all products are available to be shipped. All deciduous plants will be pruned prior to shipping, or picking up at Ty Ty Nursery, the pruning is beneficial to the transplanting process and is done by the professionals at Ty Ty Nursery at no added cost. Any deciduous plant that is not pruned 1/3 will not have a 1 year Plantsurance. We will not, under any circumstances, refund customer's shipping to return plants to the Nursery.

Shipping of dormant plants and trees from Ty Ty Nursery normally begins Dec 15th every year as explained on our order form and every page of the website, however, some evergreens, herbaceous plants and bulbs can sometimes be shipped in November. Other plants such as Jujube, Quince and bearing size trees come to us from California where dormancy comes later and are shipped to you in January or February as they become available.

Worry not in Northern states that the trees arrive in freezing weather, because dormant trees do not go into shock, but trees with leaves can undergo damage if planted at the improper season. If you order from a Northern state, we are happy to reschedule your Fall shipment for the Spring, if you prefer.


Fruit trees do not grow above ground normally during the Winter except for the roots underground, so that as long as your trees are planted before Spring leaf-out, the trees will be OK., and Ty Ty Nursery guarantees your trees livability for the first year.

The U.S. Department of Agriculture and the State of Georgia enacted laws stating that woody trees be shipped only when dormant, and the dormancy season is unpredictable determined by the weather. Please do not request Ty Ty Nursery to ship plants before dormant, since it is improper to do so. In order to conserve shipping costs, Ty Ty Nursery ships your whole order at one time.

Summer Shipping
 
Why Ty Ty Nursery suspends plant and tree shipments during summer, (June 22nd till September 1st) except for motor freight shipments.



1. Container trees & plants shipped in boxes are stressed and desiccated, because of the 'greenhouse-effect,' box-heat buildup within the cardboard container that leads to weakened plants. The interior box temperatures sometimes reach 135 degrees F. This basically cooks the trees, and the UPS metal trucks will further cascade the steamy temperatures during July and August.

2. When plants are enclosed within a box for several days, the light blackout interrupts the tree "PHOTOPERIOD", and the leaf slowdown of transpiration can interrupt growth, or in the worst case can put the plant into a lethal dormancy resulting in tree death.

3. Plants and trees resent being transplanted during July and August, and the daily watering requirements are often not done by most customers, leading to a poor plant and tree performance that usually causes customer dissatisfaction.

Do not throw away your hard earned money on a tree nursery that encourages a gardener or a plant enthusiast to plant trees during the wrong time of the year, or unloading their leftover plants from their normal shipping season - with their financial motive of making a few extra bucks. Ty Ty Nursery knows the best time and season to plant your new landscape trees or orchard additions for the best survival techniques that will lead to an uninterrupted period of long term growth. Some tree nurseries will try to convince their customers to buy and plant their trees now. Those nurseries promise that they can ship trees to you right now, since their trees are shipped in a protective container. The amount of stress placed upon the trees, when planting during the summer, is 4 times higher than when planting during the proper season, and in most cases out-of-season planting will lead to a shortened life span of the tree. We want Ty Ty Nursery customers to be satisfied for many years in the future by planting their beautiful addition of trees at the proper season, so we suspend plant our UPS shipping during the two hottest months of the year (July and August). All orders will be delayed until September as noted on the availability section of the product pages. Ty Ty orders will not be charged until September 1st, 2014, except when your payment is made through PayPal Express which is deducted at the time of ordering. If an item is noted for (Freight Shipping), we can more efficiently deliver trees by motor freight, however, it is more expensive and any additional cost must be covered by the customer. If you have any questions please call us toll free at 888-758-2252.
What about pruning?
  All deciduous trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability. The plant sizes listed online represent the unpruned plant height. Product guarantee on all plants requires one third pruning, except evergreens.
What if the plant's leaves are faded or have fallen off during shipment?
  If your leaves have faded in color of have fallen off during shipment don't be alarmed, because that is normal through transit. Plants occasionally go through a brief transplant shock, but will normally revive shortly after they are replanted in the new location. Make sure that the plants are watered but not fertilized at all until after the first year of planting.
What is the shipping cost?
  Shipping cost is approximately 25% of the total order. For example if an item is $100, shipping will be $25.00.
What is Ty Ty Nursery's shipping season?
  Our deciduous shipping season stretches from December 15th to April 15th.

Container plants, evergreen plants, bamboo plants, palm trees, etc. can be shipped year round. However, if an order is placed out of season for deciduous stock and evergreen stock the shipment will be held until all material is ready to be shipped together. Unless, proper split shipping arrangements have been made.
Where can Ty Ty Nursery ship?
  We can ship all over the continental United States, with the exception of California; we cannot ship to California. We do not ship order to Oregon, and Arizona as well. Orders going to Alaska or Hawaii customers need to be called in to discuss proper shipping arrangements. We can ship internationally and should be called in toll free 888-758-2252 to discuss availability and limitations.