Please fill out this form and click the submit button. We will process your plantsurance request. As long as the plantsurance request is within 365 days of receiving the merchandise and within the proper recommended USDA Zones you will receive a store credit for the value of the plants that did not survive transplanting. The store credit can be used on any purchase for any item with no expiration. If the plant dies after one year of receiving or if it is planted outside of the recommended USDA Zones on all product pages then the guarantee is void.
*We will process plantsurance claims from the current planting season (August 1st through May 31st of the current year) starting June 1st of that year. This is to give your plants adequate time to sprout, as some plants can sit dormant for an extended period of time before leafing out.
After submitting the requested information, we will process and review. You will be emailed by a representative to notify you of approval and request verification pictures. Once verification pictures are received your store credit will be authorized. The store credit will not include the original cost of shipping, coupons or discounts, only the plant material cost. We do not give any refund for plants that die within the first year of receiving but store credit to be used on future purchases.