Find quick answers to your questions below...

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
Plant Care
How to Plant a Container Plant or Ball and Burlap Tree
Planting Instructions for an Eco-Wise Plant
Soil Requirements
Spacing of Plants
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
Shipping and Returns
How long are plant packaged to live during shipping?
How long does it take to receive an order?
Nursery ship bare root or in containers?
Receiving and Acceptance
Summer Shipping
What about pruning?
What if the merchandise is damaged?
What if the plant's leaves are faded or have fallen off during shipment?
What is the shipping cost?
What is Ty Ty Nursery's shipping season?
Where can Ty Ty Nursery ship?
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
What is the international minimum order and shipping charges?
What is the return policy?
One Year Plantsurance
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?