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The Nursery at TyTy >> Plant Index Flowering Bulbs Hedges and Shrubs USDA Zone Map Nursery FAQs/Info Nursery Guarantee Order Form Tree Planting Videos Nursery Publications Replacement App ©2010 TyTy Nursery	You are here: TyTy Online Pecan, Nut & Fruit Tree Nursery > Nursery FAQs/Info Frequently Asked Questions - (FAQ) About TyTy Nursery All About TyTy Nursery. Backorders Why backorder citrus? Why Backorder? Contact Us How do I contact TyTy Nursery? Driving Directions How do I get to TyTy Nursery? Fertilization How often should I fertilize my plants? When do I fertilize my plants? When should I fertilize my plants? Methods of Payment What payment methods do you accept? Minimum Order What is TyTy's minimum order? Order Status How do I check the status of my order? Ordering Information How do I place an order? What is the value of my gift certificate? Pruning What about pruning? Return Policy Do we offer refunds? How do I return a plant that dies within the first year? What happens if my plants arrive damaged? Shipping Do we ship bare root or in containers? Do we ship internationally? How long are the plants packaged to live during shipping? How long does it take to receive an order? What if the plant leaves are faded or have fallen off during shipment? What is the shipping cost? What is your shipping season? What states can citrus not be sent to? When is the proper planting season for plants? Where can TyTy ship to? Size of Plants What sizes are offered? Soil Requirements What is the best type of soil to use on my plants? Spacing of Plants What is the spacing for Blackberries? What is the spacing for Blueberries? What is the spacing for Crape Myrtles? What is the spacing for Fig Trees? What is the spacing for Fruit Trees? What is the spacing for Grape Vines? What is the spacing for Mulberries? What is the spacing for Muscadines & Scuppernongs? What is the spacing for Olive Trees? What is the spacing for Pecan Trees? What is the spacing for Raspberries? Watering How often should I water my plants? Where's My Order? Where is my plant order? About TyTy Nursery All About TyTy Nursery. The TyTy Nursery and TyTy Bulb Co. have been in business since 1978. We have sent thousands of orders to satisfied customers, however, due to the litigious nature of the world we live today, we list the following terms and conditions. Most of these terms amount to using common sense in order to insure customer satisfaction and our future service for decades yet to come. We will do our very best to provide each and every customer with the best product, fastest delivery, and overall best service for your money. We want to thank you, in advance, for choosing The TyTy Nursery and Bulb Co. as your nursery supplier. Backorders Why backorder citrus? Citrus plants can now only be sold or shipped to customers from the State of Georgia, because of a new regulation from the USDA that was issued in 2008 in an effort to quarantine and isolate the spread of a new disease that threatens the national survival of citrus trees. This new citrus threat of survival has endangered a very important industry in Florida, California, Texas and Louisiana, and national shipments of citrus will not resume by TyTy Nursery until the USDA notifies us that shipping restrictions have been lifted. For customers who have ordered previously Citrus, we will put your orders on hold until the Government releases them, however, if you do not agree that your order is being placed on backorder, please notify your credit card company and call us to permit TyTy to refund your backorder, if you do not want to wait for future government action. Citrus normally can be shipped anytime during the year, and we hope that the government will develop an appropriate plan to resume shipments of citrus plants that have been cleared by inspectors to be free from this disease by proper chemical treatments. Why Backorder? The Nursery at TyTy offers numerous plants, trees, bushes, bulbs and perennials for sale, and deciduous plants can only be sent bareroot during the season of dormancy. Some flower bulbs can be shipped successfully only when they are dormant, however, rhizomes and corms require stricter policies. Other flower bulbs can be supped best after sprouting, and banana corms show extremely high rates of survival transplanting when they are shipped in an active state of growth. The Nursery at TyTy does not grow on its location all plant products that are offered for sale, but some are purchased from other nurseries for resale. Because of this condition of subcontracting, all of the products offered by the Nursery at TyTy are not available to be shipped immediately, but the orders pending will be put on backorder and shipped as soon as the time they become available, unless the customer calls us to permit a refund of their order by credit card or my company check. Contact Us How do I contact TyTy Nursery? Our postal address is: TyTy Nursery 4723 U.S. Hwy. 82 W. P.O. Box 130 TyTy, GA. 31795 Or use our toll free number to call us: (229)388-9999 Our Fax number is 229-388-8108 - Please, no commercial solicitations. Driving Directions How do I get to TyTy Nursery? Our physical address is 4723 Us Hwy 82 W In TyTy, Ga 31795. If you are coming from I-75 either North or South you will need to get off Exit Number 62 and take a left. Go 9 miles out while seeing signs along the way and we are located on the left. If you are coming from Albany, we are on the right. We are located 9 miles west of Tifton, GA on Hwy 82 W and 45 minutes east of Albany, GA on Hwy 82 W. We are approximately three hours south of Atlanta, GA. Three hours southwest of Savannah, GA. Two hours North of Tallahassee, FL. Two hours East of Columbus, GA. Fertilization How often should I fertilize my plants? Usually once a year is recommended on most fruit and nut trees. When do I fertilize my plants? Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting. When should I fertilize my plants? Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting. Methods of Payment What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, and Discover), money orders, personal and business checks (please allow up to 7 business days for checks to clear). We do not have a method for online payment at this time, nor do we accept checks over telephone. You are welcome to place an order over the phone with a credit card, or mail in your order with a money order or check. Cash is not accepted as a payment option unless you visit our location in Georgia. Minimum Order What is TyTy's minimum order? Our suggested order is $60 plus shipping, which is 25% of the total order with a $20.00 minimum. Our minimum charge for return shipping on replacements items is $20.00. Order Status How do I check the status of my order? In retrospect of us dealing with many customers daily we hope you understand we are on the phone daily helping customers with ordering and etc. Please understand with the amount of call volume we have, and the amount of questions we answer daily, it would be best to call us between the hours of 4pm-5pm Monday through Friday. We have designated a status order line this year for your convenience, so please call (229) 388-9999 to check your status. Our call volume starts to slow down toward the end of the day, and we are more capable to check the status of orders at that time. If you call anytime before hand, please allow a reasonable time to return your call with the status of your order. Depending on amount of calls we have, we will try to return your call within the same day. We hope that you will be patient, and we will provide you with customer support as soon as possible. Ordering Information How do I place an order? There are Four ways to order: 1. You may place an order online using our Secure Checkout System. 2. You may print out our order form from our website and mail us a check or money order with your itemized listing. Please note we have a minimum order of $80 before we can ship, and the shipping cost is 25% of the total order. 3. You may contact us personally, and we can take your information over the phone, and we charge your order to your credit card through our nursery terminal. 4. You may come directly to our nursery site and purchase your plants here, and you can pay cash, or we will charge your credit card on our bank terminal. What is the value of my gift certificate? Gift certificates retain no cash value and are non-refundable; only redeemable for nursery plants and shipping costs. In some cases, additional shipping may be required. Pruning What about pruning? Most deciduous fruit trees, and all pecan trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability. The plant sizes listed online represent the unpruned plant height. Return Policy Do we offer refunds? Cancellations for orders placed with TyTy Nursery are not accepted, because TyTy Nursery reserves and holds the ordered plants for the customer, when the order is placed. Refunds are only available if plants are ordered on the TyTy Nursery website checkout, and if these plants are not available to seasonally ship as a complete order. When checkout orders are placed on the TyTy website to prohibited quarantined states, TyTy will refund these orders. TyTy will also refund orders placed for citrus plants in all states other than the State of Georgia if the customer requests it. If our shipper UPS, damages plants in shipment, the customer should promptly file a complaint with UPS, who in turn, will reimburse TyTy for the shipment to be replaced. Plants are healthy and guaranteed to grow and sold by TyTy, because all plants that TyTy grows or purchases for resale are inspected before shipment by the Department of Agriculture and are certified to be healthy. If the plants do not grow after 1 year of planting, the Nursery at TyTy offers a free plant replacement, if picked up at the nursery at the proper season with your replacement application, or the plants may be shipped to the customer upon mailing the replacement application to P.O. Box 130 Ty Ty, GA 31795. How do I return a plant that dies within the first year? Our nursery stock cannot be returned without the express written permission of TyTy Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and mail it to us so we can review it. The RA application can only be returned to TyTy Nursery, postmarked by mail, to P.O. Box 130, TyTy, GA 31795. Each plant should be given a proper and fair chance for survival and growth within a 1 year period after planting. Within 30 days after TyTy receives and evaluates your RA application, TyTy will mail an RA number to you, which you should write the RA number on the label of the original box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS and boxing expenses to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces in the original box, so that we can analyze the cause of the plant death and minimize future losses. Once your replacement application has been approved, you will be notified by postcard, and your replacement plants will be shipped to you after receiving the shipping fees the following dormant season, or whenever the plants are in stock within a year after your R.A. has been approved. Replacements of orders cannot be made unless the replacement application is approved, plants are returned with proper shipping charges within one year of plant receipt. Shipping charges can be avoided by returning unsatisfactory plants to our warehouse in Ty Ty, GA with the purchase receipt, and no charge will be made for packaging your replacement plants. What happens if my plants arrive damaged? Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order. Shipping Do we ship bare root or in containers? All deciduous plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, "Terrasorb", and carefully packaged for delivery. Shipping charges are 25% (15% postage - 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will greatly increase shipping cost. Do we ship internationally? Yes, we ship internationally. We have a minimum order of $5000 before we ship internationally and shipping cost is 40% of the total order. An additional cost of $50 is needed to get a phytosanitary certificate. However, please be aware after we ship an item internationally the U.S. Department of Agriculture has the right to quarantine any plants they see fit, to grow them first, in a controlled location before releasing them to the original addressee to verify they are in good condition. Quarantines do not usually happen, so it is not common for that to happen but it is always a possibility. Before we ship our plants internationally, we do have them inspected by our local agricultural department to make sure they are free of any type of disease or pest. How long are the plants packaged to live during shipping? We package our plants to last during shipment normally for 30 days. We wrap the plants coated in silicon gel and plastic, and use a silicon moisturizing gel called "Terra-Sorb" to keep the plants moist so they will not dry out during shipment. We ship all of our deciduous plants bare root, and we have been doing it that way for many years to cut back on shipping cost. To avoid the loss of your plant, it is strongly advised to plant it immediately after arrival. How long does it take to receive an order? Depending on the season, and if an item is in stock, it normally takes 7-10 business days to receive an order. Please allow up to two weeks for delivery in our busy season, between December through April. Some items may be delivered and received in a couple of days, depending on the location, so please be patient with us, for we ship many orders to people each day and packaging and processing does take time and since we value our customers a lot, we do our very best to get orders shipped as soon as possible. What if the plant leaves are faded or have fallen off during shipment? If your leaves have faded in color of have fallen off during shipment don't be alarmed, because that is normal through transit. Plants occasionally go through a brief transplant shock, but will normally revive shortly after they are replanted in the new location. Make sure that the plants are watered but not fertilized at all until after the first year of planting. What is the shipping cost? Shipping cost is 25% of the total order. For example if an item is $100, shipping will be $25.00 What is your shipping season? Our bare root shipping season stretches from December 15th to April 30th. What states can citrus not be sent to? Due to Agricultural restrictions we can not send any type of citrus to Texas, Arizona, or Florida. When is the proper planting season for plants? Deciduous trees are best planted while in dormancy, which for us in Georgia is usually between the dates of Dec 15th through April 15th Citrus, Bamboo, Palms, Shrubs and Some Bulbs can be shipped and planted all year round. Where can TyTy ship to? We can ship all over the continental United States, with the exception of California; we cannot ship to California or Canada. Size of Plants What sizes are offered? All sizes of the plants listed and the plant ages are approximate. Soil Requirements What is the best type of soil to use on my plants? Half top soil mixed with half potting soil is recommended on pretty much everything. Palm trees require half sand mixed with half top soil. Blueberries like half peat moss mixed with half topsoil. Make sure NO fertilizer is added in the first initial planting. Spacing of Plants What is the spacing for Blackberries? Average spacing for blackberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre. What is the spacing for Blueberries? Average spacing for blueberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre. What is the spacing for Crape Myrtles? Average spacing for semi-dwarf crape myrtles are between 12-15 feet apart. Some landscapers however, like to plant them closer to resemble a one tree effect. What is the spacing for Fig Trees? Average spacing for fig trees vary from 8-15 feet apart. What is the spacing for Fruit Trees? Average spacing for semi-dwarf fruit trees is 15 feet. You may plant them further away, but the pollination process may be more difficult to occur and may inhibit fruit production. What is the spacing for Grape Vines? Average spacing for bunch grapes are 8-10 feet apart. What is the spacing for Mulberries? Average spacing for mulberries are 20 feet apart. What is the spacing for Muscadines & Scuppernongs? Average spacing for muscadines and scuppernongs are 8- 10 feet apart What is the spacing for Olive Trees? Average spacing for olive trees are 20 feet apart. What is the spacing for Pecan Trees? Spacing can depend on the purpose of your landscape. Commercial plantings can be spaced 35 feet apart with 44 trees to the acre. You can also space them 75 feet apart with 11 trees to the acre. Residential plantings usually are spaced at 40 feet apart. What is the spacing for Raspberries? Average spacing for raspberries are two to three feet apart in rows of six feet apart. Watering How often should I water my plants? Fruit trees, with the exception of citrus, it is recommended to water once to twice a week. Nut, Shrubs, and Flowering trees also once to twice a week. Where's My Order? Where is my plant order? If you do not receive your order in a reasonable period of time, you can call 1-229-388-9999 to get a tracking number. Sometimes future orders are lost for unexplainable reasons, however, the credit card company will credit your account, if the order cannot be retrieved, and you can re-order after the credit for the chargeback is effected. Sometimes orders placed by mail are lost in the mail, miss-boxed or received open without the contents, including problems of checks missing. Sometimes shippers such as UPS, US Postal Service and Truck Lines lose orders for unexplainable reasons, or orders may be returned to us without invoices attached and without explanations, but we will work with every shipper and every customer to settle problems satisfactorily.	Today's Featured Products from The Nursery at TyTy Cavendish Dwarf Banana Tree Dwarf Cavendish Banana Plant Even though the Dwarf Cavendish banana plant grows into a dense banana grove, the Cavendish banana fruit is delicious and very popular to buy in grocery stores. Briteblue Blueberry Plant Huge Bearing Size Blueberry Plants Rabbiteye Blueberry plants are heavy bearing berry bushes that grow huge clusters of blueberries, even in a small planting of berries. A blueberry bush is easy plant to grow and for an early, tasty, easy crop of blueberries to eat in May, June and July.
	To Buy or Order, Call (888)811-9132 - To purchase by mail, print out our Order Form If you have any specific questions on how to order bulbs, shrubs, plants, and trees at TyTy Nursery, please call our number above. It's easy to purchase from TyTy Nursery.
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