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Shipping and Returns

*Free Shipping is offered on phone orders over $60.00, orders less than $60.00 will be charged a $25.00 shipping and packing fee. Does Ty Ty Nursery ship bare root or in containers?
	All deciduous plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, "Terrasorb", and carefully packaged for delivery. Shipping charges are 25% (15% postage - 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will greatly increase shipping cost.
How long are plant packaged to live during shipping?
	We package our plants to last during shipment normally for 30 days. We wrap the plants coated in silicon gel and plastic, and use a silicon moisturizing gel called "Terra-Sorb" to keep the plants moist so they will not dry out during shipment. We ship all of our deciduous plants bare root, and we have been doing it that way for many years to cut back on shipping cost. To avoid the loss of your plant, it is strongly advised to plant it immediately after arrival. If plants need to be stored greater than 30 days take the material out of the package and keep in a cool dark area (i.e. basement, garage, etc), adding water to the plastic wrap around the roots every 30 days.
How long does it take to receive an order?
	Depending on the season, and if an item is in stock, it normally takes 7-10 business days to receive an order. Please allow up to two weeks for delivery in our busy season, between December through April. Some items may be delivered and received in a couple of days, depending on the location, so please be patient with us, for we ship many orders to people each day and packaging and processing does take time and since we value our customers a lot, we do our very best to get orders shipped as soon as possible.
Receiving and Acceptance
	Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. Email customerservice@tytyga.com for any questions about about orders received from Ty Ty Nursery.
Shipping
	All deciduous plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, 'Terrasorb,' and carefully packaged for delivery. Shipping charges are 25% (15% postage & 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will include additional shipping cost. We will not, under any circumstances, refund customer's shipping to return plants to the Nursery. Shipping of dormant plants and trees from Ty Ty Nursery normally begins Dec 15th every year as explained on our order form and every page of the website, however, some evergreens, herbaceous plants and bulbs can sometimes be shipped in November. Other plants such as Jujube, Quince and bearing size trees come to us from California where dormancy comes later and are shipped to you in January or February as they become available. Worry not in Northern states that the trees arrive in freezing weather, because dormant trees do not go into shock, but trees with leaves can undergo damage if planted at the improper season. If you order from a Northern state, we are happy to reschedule your Fall shipment for the Spring, if you prefer. Fruit trees do not grow above ground normally during the Winter except for the roots underground, so that as long as your trees are planted before Spring leaf-out, the trees will be OK., and Ty Ty Nursery guarantees your trees livability for the first year. The U.S. Department of Agriculture and the State of Georgia enacted laws stating that woody trees be shipped only when dormant, and the dormancy season is unpredictable determined by the weather. Please do not request Ty Ty Nursery to ship plants before dormant, since it is improper to do so. In order to conserve shipping costs, Ty Ty Nursery ships your whole order at one time.
What about pruning?
	All deciduous trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability. The plant sizes listed online represent the unpruned plant height. Product guarantee on all plants requires one third pruning, except evergreens.
What if the plant's leaves are faded or have fallen off during shipment?
	If your leaves have faded in color of have fallen off during shipment don't be alarmed, because that is normal through transit. Plants occasionally go through a brief transplant shock, but will normally revive shortly after they are replanted in the new location. Make sure that the plants are watered but not fertilized at all until after the first year of planting.
What is the shipping cost?
	Shipping cost is approximately 25% of the total order. For example if an item is $100, shipping will be $25.00.
What is Ty Ty Nursery's shipping season?
	Our deciduous bare root shipping season stretches from December 15th to April 15th. Container plants, evergreen plants, bamboo plants, palm trees, etc. can be shipped year round. However, if an order is placed out of season for deciduous stock and evergreen stock the shipment will be held until all material is ready to be shipped together. Unless, proper split shipping arrangements have been made.
Where can Ty Ty Nursery ship?
	We can ship all over the continental United States, with the exception of California; we cannot ship to California. Orders going to Alaska or Hawaii customers need to be called in to discuss proper shipping arrangements. We can ship internationally and should be called in toll free 888-811-9132 to discuss availability and limitations.