Return the defective merchandise the following season to the Nursery's physical location with a copy of the order form and the plants will be replaced within one year from original purchase. Guarantee is voided on any plants that were sold potted or B&B. Call 888-811-9132 before planing to return any dead material to make sure quantity and sizes are in stock.
Internet and Phone Orders for Shipping
All bare root plants are guaranteed for 1 year. The replacement process is a 2 step process:
1) Fill out the Replacement Application located on the left hand toolbar of the website. Mail the completed Replacement Application with the original order form within 1 year of the purchase date USPS to P.O. Box 130 Ty Ty, GA 31795. It can take up to 30 business days to receive your replacement notification postcard response from Ty Ty Nursery.
2) Upon receiving your replacement approval notification postcard the customer will need to send the plant material requested for replacement along with a check for 25% of the value of the plants being replaced (minimum $20.00) to Ty Ty Nursery via UPS to 4723 US Hwy 82W Ty Ty, GA 31795.
Upon completion of the Replacement Policy Ty Ty Nursery will begin shipping replacement plants December 15th through April 15th per regulations. For complete replacement terms and conditions please refer to the Nursery Guarantee page located on the left hand toolbar of the website. Replacement Application requests will be denied for three reasons the original order form is not returned with the completed Replacement Application, if the plants were shipped out of the recommended USDA Growing Zones listed on each product page, or if the replacement claim is not made within 1 year of the purchase date. All replacement request denials will be notified with a replacement denial postcard within 30 business days of Ty Ty Nursery receiving the original Replacement Application.
Each plant should be given a proper and fair chance for survival and growth within a 1 year period after planting. The plants returned must be returned complete, not shredded, separated roots or in broken pieces in the original box, so that we can analyze the cause of the plant death and minimize future losses. Once your replacement application has been approved your replacement plants will be shipped to you the following dormant season, or whenever the plants are in stock within a year after your R.A. has been approved. Replacements of orders cannot be made unless the replacement application is approved, plants are returned with proper shipping charges within one year of plant receipt. Shipping charges can be avoided by returning unsatisfactory plants to our warehouse in Ty Ty, GA with the purchase receipt, and no charge will be made for packaging your replacement plants. Replacement plants will not be shipped unless the postage is paid by the customer for the cost of UPS and packaging expenses of the requested replacement plants being shipped to the customer, in the form of a check, 25% value of plants being replaced (minimum $20.00).
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