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Guarantees
Electronic Plantsurance Claim
  Please fill out this form and click the submit button. We will process your replacement request. As long as the replacement request is within 365 days of receiving the merchandise and within the proper recommended USDA Zones you will receive a prompt store credit for the value of the items needing to be replaced. The store credit can be used on any purchase for any item with no expiration. If the plant dies after one year of receiving or if it is planted outside of the recommended USDA Zones on all product pages then the guarantee is void.

First and Last Name:
Order Number:
Telephone Number:
Email Address:
Please List What Items
Ordered Need Replacing
(With Height and Quantities):
Please enter the following code into the box provided before submitting:


After submitting the requested information, we will process and review. You will be emailed by a representative to notify you of approval and request verification pictures. Once verification pictures are received your store credit will be authorized. The store credit will not include the original cost of shipping, coupons or discounts, only the plant material cost. We do not give any refund for plants that die within the first year of receiving but store credit to be used on future purchases.
One Year Plantsurance
  Physical Location Purchases

Return the defective merchandise the following season to the Nursery's physical location with a copy of the order form and the plants will be replaced within one year from original purchase. Guarantee is voided on any plants that were sold potted or B&B. Call 888-758-2252 before planing to return any dead material to make sure quantity and sizes are in stock.

Internet and Phone Orders for Shipping

If a plant does not survive please notify us by sending an electronic Plantsurance Claim from our website, which you can do by clicking here. Please be aware all claim request must be made within 365 days of receiving your merchandise. Once we receive you notification we will verify two things; first, the plants were recommended within the right USDA Growing Zone as recommended on each product page of our website, two, that your request has been made within 365 days of receiving your plant material. If you have ordered and planted material outside of USDA Zones or it has been over one year then you Plantsurance is void. Once verified we will simply ask you to send a picture of you plants with a scrap mark on the trunk to reveal the cambium, so our professionals can make sure the plant is dead and not dormant. Once pictures are submitted you will be issued an immediate store credit in the value of the plant purchased. It is much like our plant insurance policy, we guarantee the plant at the price in which you paid for it. You make use the store credit to purchase any plant material you wish at any time you wish as it will not expire at any time.
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