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What if the merchandise is damaged?
  In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to Ty Ty Nursery toll free at 888-758-2252. We will file a Damage Package Claim with the carrier and re-ship your plant material.

Email customerservice@tytyga.com for any questions about about orders received from Ty Ty Nursery.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping is usually 25% of the total plant cost minimum $20.00.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  To return merchandise send the package UPS to the following address:

Ty Ty Nursery
4723 US HWY 82 W
Ty Ty, GA 31795-0130

Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact toll free at 888-811-9132 within 72 hours of receiving the product.

Email customerservice@tytyga.com for any questions about about orders received from Ty Ty Nursery.
What is your return policy?
  Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. Nursery stock cannot be returned without the express written permission of Ty Ty Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way.

How do I claim a your hassle free Plantsurance?

If a plant does not survive please transplanting notify us by sending an electronic Plantsurance Claim from our website, which you can do by clicking here. Please be aware all plantsurance claims must be made within 365 days of receiving your merchandise. Once we receive you notification we will verify two things; first, the plants were recommended within the right USDA Growing Zone as recommended on each product page of our website, two, that your request has been made within 365 days of receiving your plant material. If you have ordered and planted material outside of USDA Zones or it has been over one year then your Plantsurance is void. Once verified we will simply ask you to send a picture of you plants with a scrap mark on the trunk to reveal the cambium, so our professionals can make sure the plant is dead and not dormant. Once pictures are submitted you will be issued an immediate store credit in the value of the plant purchased. It is much like our plant insurance policy, we guarantee the plant at the price in which you paid for it. You make use the store credit to purchase any plant material you wish at any time you wish as it will not expire at any time.

Do we offer refunds?

Cancellations for orders placed with Ty Ty Nursery are accepted prior to the plants being processed for shipping. Once the plants have been processed for shipping an order can no longer be cancelled, because the plants have been dug specially for the order. Refunds are only available if plants ordered are not available to seasonally ship as a complete order. When orders are placed for plants shipping to prohibited quarantined states, Ty Ty Nursery will refund these orders. Plants are healthy and guaranteed to grow sold by Ty Ty Nursery, because all plants that Ty Ty Nursery grows or purchases for resale are inspected before shipment by the Department of Agriculture and are certified to be healthy. If the plants do not grow after 1 year of planting, the Nursery at Ty Ty Nursery offers a free 1yr Plantsurance Policy, if picked up at the nursery at the proper season with your order form.

Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Orders normally ship within 7-10 business days. Deciduous plant material must be dormant prior to shipping, per regulations. Orders placed for deciduous plant stock will be held until the proper time (approx Dec. 15th - April 15th). Most bulbs and evergreen plant stock is shipped year round and will be shipped 7-10 day. Orders are shipped complete and whole, if an order is for evergreen plants and deciduous plants in the summer, the order will be shipped together once the deciduous stock has gone dormant. To discuss split shipping options contact Ty Ty Nursery toll free at 888-811-9132.