Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
Plant Care
• How to Plant a Container Plant or Ball and Burlap Tree
• Fertilizing
• Planting
• Planting Instructions for an Eco-Wise Plant
• Soil Requirements
• Spacing of Plants
• Watering
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
Shipping and Returns
• Countdown Clock and Shipping Disclaimer Policy
• How long are plant packaged to live during shipping?
• How long does it take to receive an order?
• Nursery ship bare root or in containers?
• Receiving and Acceptance
• Shipping
• Summer Shipping
• USDA Zone Map
• What about pruning?
• What if the merchandise is damaged?
• What if the plant's leaves are faded or have fallen off during shipment?
• What is the shipping cost?
• What is Ty Ty Nursery's shipping season?
• Where can Ty Ty Nursery ship?
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• What is the international minimum order and shipping charges?
• What is the return policy?
Guarantees
• One Year Plantsurance
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
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Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?