from Charlotte, NC United States
Was worried because of all the bad reviews on Google, but service was good. You need to communicated better...maybe an insert with the packaging. Explain reason the soil is removed for shipping, care instructions for planting, etc. I clicked on box to receive instructions and they were not included. I think your service is probably muched imroved, but 90+% of buyers are kind that would think 'peanuts grow on trees'...that was a funny read. Depressing but funny. Only other issue is Reisling vines were expensive and not 3 years growth as ordered, Cab and Chard were a good deal though. Overall: Very good improvements. Just spend more time on packaging and 'presentation'...big turn off if it looks cheap and unprofessional.